Terms of service

Last Updated: July 17, 2026

Welcome to CandleNest.store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any purchases made through CandleNest.store. By visiting our website, browsing our collections, or placing an order, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website and services.

At CandleNest.store, our goal is to provide thoughtfully selected candles and home fragrance products inspired by the warmth, simplicity, and timeless elegance of Scandinavian living. We are committed to maintaining a transparent, secure, and enjoyable shopping experience for every customer.

1. Company Information

CandleNest.store

1830 Rue de l'Estoc

L'Ancienne-Lorette, QC G2E 6K7

Canada

Email: support@CandleNest.store

Phone: (416) 416-7290

2. Acceptance of These Terms

By accessing our website, creating an account, subscribing to our newsletter, or purchasing products, you confirm that:

  • You are at least the legal age required in your jurisdiction.
  • You have the legal capacity to enter into binding agreements.
  • All information you provide is accurate and complete.
  • You agree to comply with these Terms and all applicable laws.

If you are using this website on behalf of a business or organization, you confirm that you have authority to bind that organization to these Terms.

3. Changes to These Terms

We reserve the right to modify these Terms at any time without prior notice.

Updated versions become effective immediately after publication on our website.

Your continued use of CandleNest.store after updates constitutes acceptance of the revised Terms.

We encourage customers to review this page periodically.

4. Products and Services

CandleNest.store specializes in products including but not limited to:

  • Soy Candles
  • Scented Candles
  • Decorative Candles
  • Aromatherapy Candles
  • LED Candles
  • Birthday Candles
  • Seasonal Candles
  • Home Fragrance Accessories

All products are offered subject to availability.

We reserve the right to discontinue, replace, update, or modify products at any time.

5. Product Information

We strive to provide accurate descriptions, specifications, photographs, and pricing.

However, due to differences in:

  • Monitor settings
  • Lighting conditions
  • Handmade craftsmanship
  • Natural wax variations
  • Manufacturing updates

actual products may vary slightly from website images.

Minor differences in:

  • Color
  • Texture
  • Glass containers
  • Labels
  • Wax appearance
  • Fragrance intensity

do not constitute defects.

6. Handmade Product Variations

Many of our candles are handcrafted.

Natural variations may occur in:

  • Wax finish
  • Frosting
  • Tiny air bubbles
  • Color tone
  • Essential oil appearance
  • Wick positioning

These characteristics are normal and reflect the uniqueness of handmade products.

7. Pricing

All prices displayed on CandleNest.store are shown in the currency presented during checkout.

Prices may change without notice.

Price changes do not affect orders that have already been confirmed.

Taxes, duties, customs fees, or import charges may apply depending on your country.

Customers are responsible for any applicable local government charges unless otherwise stated.

8. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Decline orders
  • Cancel orders
  • Limit quantities
  • Refuse suspicious transactions

Reasons may include:

  • Pricing errors
  • Inventory shortages
  • Payment authorization failure
  • Fraud prevention
  • Shipping restrictions
  • Compliance requirements

If payment has already been collected, eligible refunds will be processed.

9. Payment

We accept payment methods supported through Shopify's secure checkout.

Orders will not begin processing until payment has been successfully authorized.

Customers agree that:

  • Payment information belongs to them.
  • Payment methods are valid.
  • Charges are authorized.

We do not store full payment card information.

10. Shipping

Shipping is governed by our separate Shipping Policy.

Estimated delivery times are estimates only.

Unexpected delays caused by:

  • Customs
  • Weather
  • Transportation
  • Carrier disruptions
  • Public holidays

are beyond our control.

Delivery dates are not guaranteed.

11. Returns and Refunds

Returns are governed by our Return & Refund Policy.

Customers should review that policy before purchasing.

Return eligibility depends on product condition, timing, and compliance with our published guidelines.

12. Customer Accounts

Customers may create accounts for easier shopping.

You are responsible for:

  • Protecting your password
  • Maintaining account security
  • Updating account information

You agree not to:

  • Share your login
  • Impersonate another person
  • Create fraudulent accounts
  • Access another customer's account

We may suspend or terminate accounts involved in abuse or unauthorized activity.

13. Promotions and Discounts

Promotional offers may include:

  • Discount codes
  • Free gifts
  • Bundle pricing
  • Seasonal campaigns

Promotions:

  • Cannot usually be combined.
  • May expire without notice.
  • May include eligibility requirements.

We reserve the right to modify or discontinue promotions at any time.

14. Intellectual Property

All content on CandleNest.store is protected by intellectual property laws.

This includes:

  • Logos
  • Brand name
  • Product photography
  • Website design
  • Icons
  • Graphics
  • Text
  • Product descriptions
  • Marketing materials

No content may be copied, reproduced, distributed, modified, or republished without our written permission.

15. Acceptable Website Use

You agree not to:

  • Hack the website.
  • Attempt unauthorized access.
  • Introduce viruses.
  • Interfere with website security.
  • Use automated bots without permission.
  • Scrape product information.
  • Disrupt servers.
  • Upload malicious code.
  • Engage in fraudulent purchases.

Violation may result in account suspension and legal action.

16. Product Safety

Candles are open-flame products and must be used responsibly.

Customers agree to follow all safety instructions, including:

  • Never leave burning candles unattended.
  • Keep away from children and pets.
  • Burn only on heat-resistant surfaces.
  • Keep away from curtains and flammable materials.
  • Trim wicks before use when recommended.
  • Do not burn longer than recommended.

Improper use may result in injury or property damage.

17. LED Candle Disclaimer

Battery-operated LED candles should also be used according to manufacturer instructions.

Customers should:

  • Use appropriate batteries.
  • Keep away from water.
  • Remove batteries during long-term storage.
  • Dispose of batteries responsibly.

18. Limitation of Liability

To the maximum extent permitted by law, CandleNest.store shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Incidental damages
  • Lost profits
  • Lost business opportunities
  • Emotional distress
  • Data loss
  • Third-party claims

Our maximum liability shall not exceed the amount paid for the affected order.

Some jurisdictions do not allow certain liability limitations, so these exclusions may not fully apply.

19. Disclaimer of Warranties

Products and services are provided on an "as available" and "as is" basis.

Except where required by law, we make no guarantee that:

  • The website will always be uninterrupted.
  • Errors will never occur.
  • Products will meet every personal expectation.
  • Every fragrance will be perceived identically by every customer.

Individual experiences may vary.

20. Third-Party Services

Our website may contain links or integrations with third-party services, including:

  • Shopify
  • Payment providers
  • Shipping carriers
  • Analytics services
  • Marketing platforms

We are not responsible for the content, availability, or policies of third-party websites.

Your interactions with those services are governed by their own terms.

21. Privacy

Your use of CandleNest.store is also governed by our Privacy Policy.

We collect and process personal information solely for purposes such as:

  • Processing orders
  • Customer support
  • Fraud prevention
  • Shipping
  • Improving our services
  • Marketing communications (with consent)

We are committed to protecting your personal information in accordance with applicable privacy laws.

22. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Fire
  • Flood
  • Pandemic
  • War
  • Government actions
  • Internet outages
  • Labor disputes
  • Transportation interruptions
  • Customs inspections
  • Supply chain disruptions

During such events, performance of obligations may be delayed until normal operations resume.

23. Governing Law

These Terms shall be governed by the laws applicable in the Province of Quebec and the federal laws of Canada, without regard to conflict of law principles.

Nothing in these Terms limits mandatory consumer rights available under applicable local laws.

24. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

Any invalid provision shall be interpreted as closely as possible to reflect its original intent while remaining legally enforceable.

25. Entire Agreement

These Terms, together with our:

  • Privacy Policy
  • Shipping Policy
  • Return & Refund Policy
  • Legal Notice
  • Any additional published policies

constitute the complete agreement between CandleNest.store and the customer regarding use of the website and purchases made through it.

26. Electronic Communications

By using our website, you agree to receive communications electronically, including:

  • Order confirmations
  • Shipping notifications
  • Customer support responses
  • Account updates
  • Policy updates
  • Promotional emails (where consent has been provided)

Electronic communications satisfy any legal requirement that such communications be in writing.

27. Termination

We reserve the right to suspend or terminate access to CandleNest.store without prior notice if we reasonably believe a user has:

  • Violated these Terms
  • Committed fraud
  • Abused refund policies
  • Misused promotional offers
  • Interfered with website operations
  • Engaged in unlawful activity

Termination does not affect obligations or liabilities incurred before the termination date.

28. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

CandleNest.store

1830 Rue de l'Estoc

L'Ancienne-Lorette, QC G2E 6K7

Canada

Email: support@CandleNest.store

Phone: (416) 416-7290

We are committed to providing a transparent, trustworthy, and enjoyable shopping experience inspired by the warmth, simplicity, and timeless comfort of modern Scandinavian living. Our customer support team will be happy to assist with any questions regarding these Terms or your shopping experience with CandleNest.store.