Contact information
Last Updated: July 17, 2026
Welcome to CandleNest.store.
At CandleNest.store, we believe that exceptional customer service is just as important as exceptional products. Every candle we offer is carefully selected to help create warm, inviting spaces inspired by the calm simplicity of modern Scandinavian living. Whether you're shopping for a relaxing aromatherapy candle, an elegant decorative piece, a thoughtful gift, or a cozy addition to your home, our dedicated support team is here to ensure your experience is smooth, enjoyable, and worry-free.
This Contact Information page explains the various ways you can reach our customer support team, what types of assistance we provide, our expected response times, and important guidelines for communicating with us.
Our Business Information
CandleNest.store
1830 Rue de l'Estoc
L'Ancienne-Lorette, QC G2E 6K7
Canada
Customer Support Email
Phone
(416) 416-7290
Customer Support
Our customer support team is committed to providing professional, friendly, and timely assistance for every customer.
Whether you have questions before making a purchase or need assistance after your order has been delivered, we are always happy to help.
We can assist with topics including:
- Product recommendations
- Order status
- Shipping information
- Tracking assistance
- Returns
- Refund requests
- Exchanges
- Damaged items
- Missing packages
- Product care
- Candle safety
- Wholesale inquiries
- Website assistance
- Payment questions
- Promotional offers
- General feedback
Our goal is to make every interaction clear, respectful, and helpful.
Email Support
Email is the fastest and most reliable way to contact CandleNest.store.
Email Address
We recommend contacting us by email for:
- Order inquiries
- Product questions
- Return requests
- Refund assistance
- Shipping updates
- Damaged products
- Missing items
- Wholesale opportunities
- Business collaborations
When contacting us, please include as much information as possible to help us respond quickly.
Helpful information includes:
- Your full name
- Order number
- Email used during checkout
- Product name
- Description of your question
- Photos if applicable
Providing complete information allows us to resolve most inquiries more efficiently.
Telephone Support
Customers may also contact us by telephone.
Phone
(416) 416-7290
Telephone support is suitable for:
- General questions
- Order verification
- Shipping inquiries
- Product availability
- Basic troubleshooting
For complex cases involving returns, damaged shipments, or order documentation, we may ask that you continue the conversation by email so supporting photos and documentation can be reviewed.
Business Hours
Our customer support team operates during standard business hours.
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 3:00 PM
Sunday
Closed
Customer inquiries received outside business hours will be answered as soon as possible on the next business day.
During holidays or promotional events, response times may be slightly longer than usual.
Response Time
We understand the importance of timely communication.
Our typical response goals are:
Email inquiries:
Within 24–48 business hours
Telephone inquiries:
During business hours whenever representatives are available.
Return requests:
Usually reviewed within 1–3 business days.
Refund processing:
After approval, refunds are generally initiated within several business days. Actual posting times depend on your payment provider.
Shipping questions:
Usually answered within one business day after receiving your request.
Order Assistance
If you need help with an existing order, please include:
- Order number
- Full name
- Email address
- Shipping address
- Product purchased
- Description of your request
This information allows our team to locate your order quickly and provide accurate assistance.
Shipping Questions
If you have questions regarding shipping, we can assist with:
- Shipment confirmation
- Tracking numbers
- Delivery estimates
- Carrier updates
- International shipping
- Customs information
- Delivery delays
- Lost packages
Please remember that international shipping may occasionally experience customs delays that are outside our control.
Returns and Refunds
Customers wishing to request a return or refund should contact us before sending any products back.
Please include:
- Order number
- Product name
- Reason for return
- Photos if applicable
Our team will review your request and provide detailed return instructions when applicable.
Unauthorized returns may experience delays in processing.
Damaged or Defective Products
If your order arrives damaged, please contact us as soon as reasonably possible.
Please include:
- Photos of the damaged product
- Photos of the shipping package
- Photos of the shipping label
- Order number
- Description of the issue
Keeping the original packaging until your case has been reviewed helps us process your request more efficiently.
Product Questions
Before placing an order, customers are welcome to contact us regarding:
- Product dimensions
- Materials
- Fragrance descriptions
- Burn time
- Gift recommendations
- Candle care
- Home décor suggestions
- Product availability
We are always happy to help customers select products that best fit their home and lifestyle.
Wholesale & Business Inquiries
Businesses interested in working with CandleNest.store are welcome to contact us.
Potential partnership opportunities may include:
- Wholesale purchasing
- Interior design projects
- Boutique retailers
- Corporate gifting
- Hospitality projects
- Event planning
- Brand collaborations
Please include information about your business when contacting us.
Media & Collaboration Requests
Influencers, photographers, designers, and content creators interested in collaborating with CandleNest.store are invited to reach out by email.
Please include:
- Your website
- Social media accounts
- Audience information
- Collaboration proposal
Each inquiry is reviewed individually.
Customer Feedback
We truly value customer feedback.
Your comments help us improve:
- Product quality
- Website experience
- Customer service
- Shipping process
- Product selection
Suggestions, compliments, and constructive feedback are always appreciated.
Every message is carefully reviewed by our team.
Privacy of Communications
Information submitted through customer support is handled with care.
Personal information is used only for purposes including:
- Customer support
- Order verification
- Shipping assistance
- Refund processing
- Fraud prevention
- Service improvements
We do not sell customer information to third parties.
For additional information, please review our Privacy Policy.
Safe Communication
For your protection, CandleNest.store will never ask you to provide:
- Credit card numbers by email
- Banking passwords
- Online banking credentials
- Personal identification numbers
If you receive suspicious communications claiming to represent CandleNest.store, please contact us immediately.
Frequently Requested Information
Customers often contact us regarding:
Where is my order?
How do I track my shipment?
Can I change my shipping address?
How do I request a return?
When will my refund be processed?
Which candle fragrance should I choose?
How long do soy candles burn?
Are your candles suitable for gifts?
Can I place a wholesale order?
Our support team is always happy to answer these and many other questions.
Commitment to Excellent Service
At CandleNest.store, we believe customer support should reflect the same warmth and comfort that our candles bring into your home.
Every conversation is guided by our commitment to:
- Professionalism
- Honesty
- Respect
- Transparency
- Responsiveness
- Reliability
We understand that shopping online requires trust, and we work every day to earn and maintain that trust through attentive service and clear communication.
Whether you're creating a relaxing reading corner, preparing a thoughtful gift, or adding a cozy touch to your living space, we're honored to be part of your journey.
Contact Us
If you have any questions, concerns, or suggestions, we would love to hear from you.
CandleNest.store
1830 Rue de l'Estoc
L'Ancienne-Lorette, QC G2E 6K7
Canada
Email: support@CandleNest.store
Phone: (416) 416-7290
Thank you for choosing CandleNest.store. We appreciate your trust and look forward to helping you create a home filled with warmth, comfort, and beautifully crafted candlelight inspired by the timeless elegance of Modern Scandinavian design.