Shipping policy

Last Updated: July 17, 2026

Welcome to CandleNest.store. We are dedicated to delivering thoughtfully selected candles and home fragrance products to customers around the world with care, reliability, and transparency. Inspired by the warmth and simplicity of Scandinavian living, we strive to ensure that every order reaches you safely and efficiently.

This Shipping Policy explains how we process, package, ship, and deliver orders placed through CandleNest.store. By placing an order on our website, you acknowledge that you have read and accepted this Shipping Policy along with our Terms of Service and Return & Refund Policy.

1. Company Information

CandleNest.store

1830 Rue de l'Estoc

L'Ancienne-Lorette, QC G2E 6K7

Canada

Email: support@CandleNest.store

Phone: (416) 416-7290

2. Shipping Coverage

CandleNest.store proudly offers worldwide shipping.

We currently ship to most countries and regions where delivery services are available.

While we make every effort to serve customers globally, shipping availability may occasionally change due to:

  • Government regulations
  • Carrier restrictions
  • Customs requirements
  • Sanctions
  • Natural disasters
  • Political events
  • Public health emergencies
  • Remote-area delivery limitations

If shipping is unavailable to your destination after an order is placed, our customer support team will contact you to discuss available options, including a full refund if necessary.

3. Free Worldwide Shipping

We are pleased to provide:

FREE Standard Shipping on all orders worldwide.

No minimum purchase is required unless otherwise stated during special promotional campaigns.

There are no additional shipping charges collected by CandleNest.store during checkout for standard delivery.

Customers remain responsible for any import duties, customs fees, taxes, or governmental charges that may apply in their country unless otherwise specified.

4. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully authorized.

Processing includes:

  • Order verification
  • Inventory confirmation
  • Quality inspection
  • Secure packaging
  • Shipping label preparation
  • Carrier collection

Orders are not processed on:

  • Saturdays
  • Sundays
  • Canadian public holidays

Orders placed during weekends or holidays will begin processing on the next available business day.

During periods of high demand, seasonal promotions, or holiday sales, processing times may be slightly extended.

5. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 business days

This estimate applies to most international destinations after the order has been dispatched.

Please note that delivery times are estimates and are not guaranteed.

Actual delivery may vary depending on:

  • Destination country
  • Customs inspections
  • Local postal services
  • Carrier operations
  • Weather conditions
  • Transportation disruptions
  • Public holidays
  • Remote delivery areas

6. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

This email may include:

  • Order number
  • Shipping carrier
  • Tracking number (when available)
  • Tracking link
  • Shipment status

Please allow up to 48 hours for tracking information to become active after the shipment has been handed to the carrier.

7. Tracking Orders

Most orders include shipment tracking.

Customers can monitor shipment progress using the tracking information provided in the shipping confirmation email.

Tracking updates depend on the shipping carrier and customs authorities.

Occasionally, tracking may pause temporarily while the package is:

  • In customs
  • In international transit
  • Awaiting transfer between carriers
  • Processing at regional distribution centers

Temporary pauses do not necessarily indicate that a package has been lost.

8. Shipping Partners

To provide reliable worldwide delivery, CandleNest.store may work with trusted domestic and international logistics providers.

Shipping carriers may vary depending on:

  • Destination
  • Package size
  • Product type
  • Shipping route
  • Local delivery availability

Carrier selection is determined automatically to provide the most efficient service.

9. Customs, Duties, and Taxes

International shipments may be subject to:

  • Import duties
  • Customs processing fees
  • VAT
  • GST
  • Local taxes
  • Brokerage fees

These charges are determined by the destination country's customs authority and are outside CandleNest.store's control.

Customers are responsible for paying any applicable import charges unless otherwise stated.

We recommend contacting your local customs office for information before placing an order.

10. Customs Delays

International shipments may occasionally experience customs inspections.

Customs clearance times vary by country and cannot be controlled by CandleNest.store.

Delays caused by customs authorities are not considered shipping delays caused by our company.

We appreciate your patience should customs processing extend the estimated delivery time.

11. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Province or state
  • Country
  • Telephone number

Orders shipped to an incorrect address supplied by the customer may:

  • Experience delays
  • Be returned
  • Become undeliverable

If an order has not yet shipped, we will make reasonable efforts to update the address upon request.

Once an order has entered fulfillment or has been shipped, address changes may no longer be possible.

12. Failed Deliveries

Delivery attempts may fail if:

  • The recipient is unavailable
  • The address is incomplete
  • Access to the property is restricted
  • Local carrier policies require signature
  • Customs documentation is incomplete

Customers are responsible for following any delivery instructions provided by the carrier.

Failure to collect a package may result in additional shipping or return charges.

13. Undeliverable Packages

A package may be returned to CandleNest.store if it is:

  • Refused by the recipient
  • Unclaimed
  • Returned by customs
  • Returned because of an incorrect address
  • Returned due to repeated failed delivery attempts

If a returned package is received by us, we may contact the customer regarding:

  • Reshipment
  • Refund eligibility
  • Additional shipping charges

Original shipping costs, customs fees, and carrier return charges may be deducted where permitted by applicable law.

14. Lost Packages

If your tracking information has stopped updating for an extended period or your package appears lost, please contact us.

Our support team will investigate with the shipping carrier.

Depending on the investigation results, we may offer:

  • Replacement shipment
  • Refund
  • Store credit
  • Other appropriate resolution

Investigations may require additional time depending on carrier procedures.

15. Damaged Shipments

Please inspect your package upon delivery.

If your shipment arrives:

  • Broken
  • Cracked
  • Leaking
  • Melted
  • Incomplete
  • Visibly damaged

please contact us promptly.

Include:

  • Order number
  • Photos of the package
  • Photos of the shipping label
  • Photos of the damaged product
  • Description of the issue

Please retain all packaging materials until the claim has been reviewed.

16. Candle Shipping Conditions

Candles are sensitive to environmental conditions.

During transportation, products may be exposed to:

  • High temperatures
  • Cold temperatures
  • Humidity
  • Pressure changes

Minor cosmetic changes such as:

  • Wax frosting
  • Slight discoloration
  • Small surface marks
  • Tiny air bubbles

are natural characteristics of wax products and do not affect product performance.

These natural variations are not considered shipping damage.

17. Multiple Package Shipments

Large orders may be shipped in multiple packages.

This may occur because:

  • Products ship from different fulfillment locations.
  • Certain items require separate packaging.
  • Weight restrictions.
  • Carrier limitations.

Tracking information may be provided separately for each package.

Packages may arrive on different dates.

18. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Natural disasters
  • Customs inspections
  • Airline delays
  • Transportation disruptions
  • Labor strikes
  • Public holidays
  • Government restrictions
  • High shipping volumes

Delivery estimates should not be interpreted as guaranteed delivery dates.

19. Order Changes

Customers wishing to change:

  • Shipping address
  • Product selection
  • Quantity
  • Recipient information

should contact us immediately after placing the order.

Changes cannot be guaranteed once order processing has begun.

20. Order Cancellation

Orders may be cancelled before fulfillment begins.

After packing or shipment has started, cancellation may no longer be possible.

Customers may instead request a return after delivery according to our Return & Refund Policy.

21. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on destination country regulations.

We reserve the right to decline shipments where transportation laws prohibit delivery.

If shipping cannot legally be completed, customers will receive notification and, where appropriate, a refund.

22. Risk of Loss

Ownership and risk of loss generally transfer to the customer upon delivery to the shipping address or as otherwise required by applicable law.

Customers should inspect deliveries promptly after receipt.

Any shipping issues should be reported as soon as reasonably possible.

23. Force Majeure

CandleNest.store shall not be responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including:

  • Earthquakes
  • Floods
  • Fires
  • Pandemics
  • Government actions
  • War
  • Civil unrest
  • Carrier shutdowns
  • Port congestion
  • Transportation interruptions
  • Internet outages
  • Power failures

During such events, shipment schedules may be adjusted without liability.

24. Policy Updates

We reserve the right to modify this Shipping Policy at any time to reflect changes in:

  • Shipping procedures
  • Carrier partnerships
  • Legal requirements
  • Business operations

The updated version will always be available on CandleNest.store.

Continued use of our website after updates constitutes acceptance of the revised policy.

25. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact our Customer Support Team:

CandleNest.store

1830 Rue de l'Estoc

L'Ancienne-Lorette, QC G2E 6K7

Canada

Email: support@CandleNest.store

Phone: (416) 416-7290

Our team is committed to providing timely assistance and ensuring that every CandleNest.store order is delivered with the same care, quality, and attention to detail that define our Modern Scandinavian Home philosophy. We appreciate your trust and look forward to bringing warmth, comfort, and beautifully crafted candles to your home, wherever you are in the world.