Contact
We'd Love to Hear From You
At CandleNest.store, exceptional customer service is just as important as the quality of our products. Whether you have questions before placing an order, need assistance with an existing purchase, or simply want recommendations for the perfect candle, our friendly support team is always ready to help.
We are committed to providing prompt, professional, and personalized assistance to customers around the world. Your satisfaction is our priority, and we strive to respond to every inquiry as quickly and thoroughly as possible.
Customer Support
CandleNest.store
1830 Rue de l'Estoc
L'Ancienne-Lorette, QC G2E 6K7
Canada
Phone
(416) 416-7290
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed
How We Can Help
Our customer support team is available to assist with:
- Product recommendations
- Order status and tracking
- Shipping inquiries
- Returns and refunds
- Exchanges
- Damaged or incorrect items
- Product care and candle safety
- Wholesale opportunities
- Business partnerships
- Website assistance
- General questions and feedback
Before Contacting Us
To help us resolve your request as quickly as possible, please include the following information whenever applicable:
- Your full name
- Your order number
- The email address used to place the order
- The product name(s)
- A detailed description of your question or concern
- Photos of the product or packaging (if reporting damage)
Providing complete information allows our team to locate your order quickly and offer the most efficient solution.
Shipping & Returns
We proudly offer:
- Free Worldwide Shipping
- Estimated Delivery: 7–10 Business Days
- 30-Day Free Return & Refund Policy
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible with photos of the product and packaging so we can resolve the issue promptly.
Our Commitment
At CandleNest.store, every customer is important to us. We believe that creating a warm home begins with trust, thoughtful service, and carefully selected products. Whether you're shopping for yourself or searching for the perfect gift, we're here to make your experience smooth, enjoyable, and worry-free.
Thank you for choosing CandleNest.store. We appreciate your trust and look forward to bringing warmth, comfort, and timeless Scandinavian-inspired elegance into your home.